Team Leader Customer Experience - PCC From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Wilmington, OH CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware---PCs, printers, servers, and more---to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers' IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we're a Fortune 1000 IT solutions partner operating in 174 countries around the world---still driven by that startup mentality and guided by our original purpose. keywords: position summary,position details,what we do,who we are,why you should join us,quality assurance,management,reporting,performance,compliance,initiative,education,skills Full Time Salary Range: $65,500.00/Yr. - $83,129.00/Yr. Overview: What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique---what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection---plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Team Leader Customer Experience Working under supervision of the Manager, Customer Experience (CX) or Client Engagement (CE) as assigned, relying on experience and judgement to plan and accomplish goals, the Team Leader, CX or CE is responsible for supervising the daily operations of the assigned Customer Experience or Client Engagement team members and multiple projects. The Team Leader supports Sales, PMO and other internal teams and customers by managing the production related aspects of orders that require value added services, expedited processing, and special-order handling. The Team Leader deals with situations of a varied and possibly complex nature requiring a wide range of process knowledge, advanced problem solving and interpersonal skills to assist Coordinators and end users. The Team Leader assists with the creation of process and procedure documentation providing training on changes. The Team Leader acts as a link between CX or Client Engagement and Product Management, Technical Services, Production, Quality, all other areas of the Technology Integration and Distribution Center (TIDC), as well as other corporate departments such as Purchasing, Customer Care, and Finance. The Team Leader provides Tier II department & sales support to resolve co