At Cox Automotive we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with Dealertrack , part of the Cox Automotive family of businesses, as we are hiring a Business Services Specialist I at our office in Wilmington, OH for our Incoming Mail Team. The Business Services Specialist I roles will cover several areas of the operations business to include, Document Management, Release Services, as well as Title Services Groups. This role will be expected to complete all expected responsibilities listed within their operational area. Team members will be responsible for acting as a collateral/title specialist on behalf of our business partner. Primary Duties/Key Responsibilities: Reply to email messages, faxes, and service tickets. Engage customers and determine how to assist them. Use company proprietary software for research, data entry, and account follow-up activity. Process applications for duplicate vehicle titles, payments, or changes to vehicle titles. Follow instructions and maintain workflow standards. Attain production and quality goals. Adhere to all company policies and procedures. Process incoming title requests for maintenance on existing lender accounts Operate mail equipment Identify collateral documents Execute escalated or expedited transactions Perform other duties as necessary Ability to work a flexible schedule as needed, including occasional mandatory overtime Qualifications: Minimum HSD, GED, or equivalent work experience; Excellent verbal and written communication skills; Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier; Basic knowledge of PC software applications (i.e., MS Office, Excel and Outlook) Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy; Preferred Experience in a customer service position; ten-key skills for payment transactions team; knowledge of client requirements for DMV and related documents; knowledge of various state DMV forms and their use by the company; knowledge of company proprietary software; knowledge of state abbreviations. USD 14.42 - 21.63 per hour Compensation: Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!