Wyndham Garden Muscat is now seeking a Reservation Agent to join our team.

Job Summary

This position is responsible for serving as a liaison between the hotel and various contracted parties (i.e., airlines, wholesalers, etc.) in order to coordinate the hotel’s large- and small-group reservation and booking process

Education & Experience

MINIMUM EDUCATION:

• High school diploma or equivalent.

MINIMUM EXPERIENCE:

• Previous experience in Hotels

General Requirements

• Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.

• Must display very good organization and time management skills.

• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

• Must have sound judgment and analytical skills and be able to work with little supervision.

• Must be able to consistently work under pressure and simultaneously prioritize multiple projects.

• Must be able to read, write, speak, and understand English.

Fundamental Requirements

Work Objectives

• Enter and modify reservations and/or booking schedules as needed for various airlines, wholesalers, and other area destination attraction clients.

• Coordinate and respond to reservation inquiries to ensure applicable group reservations are classified in the proper market segment for the proper event.

• Monitor reservation needs from existing client contracts/agreements by blocking out future dates to ensure commitment to previous agreements, entering actual reservations, releasing or increasing unused or increased blocks, and adjusting allotments through various reservation channels (NetRes, SecureRes, Passkey, etc.) according to reservation demand.

• Perform Front Desk Sales Representative (FDSR) duties as needed. Duties include but are not limited to:

• Process guest registrations, including the computation and collection of payment.

• Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.

• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

• Send and receive telephone calls and facsimiles; sort incoming mail and messages.

Guest Satisfaction

• Respond to guest needs, special requests, and complaints as needed.

• Follow up with client groups to ensure their overall satisfaction with Company product and services.

• Smile, acknowledge, and greet guests at front desk and other public areas.

Teamwork

• Be available to work a flexible schedule.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Oman, Muscat

Employment Status: Full Time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.