This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4189196

First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

Important Information Regarding Application Process: Please note that wedo not accept resumesand encourage applicants toinclude work history on our formal application available via the\"Apply Now\"link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at<https://www.fsbank.com/about/join-us/>.\ \ SUMMARY

Under direction of Trust Officers and experienced administrators; responsible for all aspects of account opening, maintenance, and review as related to the Trust and Wealth Management Department. Assists in performing, monitoring and documentation of various functions and responsibilities, in accordance with established policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
2. Provide customers with exceptional customer service and executes operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.
3. Assist with operational issues using internal Bank and Trust software to deposit funds, process distributions, or to effect transactions.
4. Open new accounts, obtain required information and verify accuracy. Set up and maintain related files and documentation.
5. Visually review and check reports on past transactions to determine accuracy, by identifying any discrepancies and resolve.
6. Compose letters of instruction and/or authorization.
7. Make travel arrangements when requested.
8. Opening and closing office based on schedule.
9. Receive, determine, and direct clients and visitors in a professional manner. Keeping the front lobby and conference room(s) clean, organized, and prepared for client visits.
10. Prepare various department reports and handle IRA matters.
11. Perform miscellaneous duties such as: typing correspondence and documents; printing copies and scanning documents; mail printed materials; file; maintain reference books and materials.
12. Effectively communicate with staff and vendors to identify the needs and functions of internal and external customers. Distribute appropriate information to internal and external partners.
13. Ability to add, subtract, multiply, and divide numbers, while also understanding percentages. Ability to perform these mathematical skills using money and other forms of measurement.
14. Operate computer, keyboard, telephone, scanner, and copier. Strong computer skills including general knowledge in MS Office Outlook, typing, 10 key, and the internet. Strong knowledge of Microsoft Excel will be required.
15. Proficiency with internal bank and Trust software will be required.
16. Must be able to arrive at work on time, work on site and work cooperatively with other co-workers.
17. Must be able to prioritize projects and exhibit strong problem-solving skills. Self-directed, use initiative to identify needs and conceptualize how to meet those needs.
18. Ability to adapt to changing conditions and work assignments. Able to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and timely.
19. Complete all online comp iance Teal Training courses in a timely manner.
20. Additional duties may be assigned or required by management.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.