Details

Open Date 05/14/2024

Requisition Number PRN14830N

Job Title UU Student - Other

Working Title Student Clerk

Job Grade SJ

FLSA Code Nonexempt

Patient Sensitive Job Code?

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 15-19

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Minimum of 15-19 hours weekly; flexible schedule within M-F 8-5 business hours.

Variable hours may be required to accommodate workload and seating capacity.

Is this a work study job? No

VP Area Academic Affairs

Department 00295 - Office of Admissions

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $13.00

Close Date

Job Summary

The Office of Admissions is seeking a Student Clerk to assist our Residency area with incoming calls, emails, general questions and basic residency evaluations. The employee will be tasked with advising students on how to navigate through the residency reclassification process, help students understand the required supporting documentation and meet the appropriate deadlines. The ideal candidate will be able to relay complex information to a variety of people while maintaining excellent customer service.

Responsibilities

• Maintains a working knowledge of admissions policy for their specific job area.

• Receives, sorts and distributes incoming mail.

• Provide customer service support at our office windows and via phone calls as it relates to international undergraduate admissions.

• Provide customer service support at our office windows and via phone calls as it relates to residency.

• Responds to emails regarding application materials

• Performs general office duties as needed

• May be required to cross-train in other areas of Admissions to assist as needed

• Answering phone calls and emails regarding residency

• Assisting students and parents at the walk-up window

• Completing basic residency evaluations

• Maintaining a working knowledge of Utah residency policies

• Other clerical and office duties as assigned

• Incumbents in this position work under close supervision, perform repetitive tasks and may be required to perform under strict deadlines.

Minimum Qualifications

• Must be a current University of Utah student

• Proficiency with Microsoft Office Suite and ability to learn new software systems

• Excellent customer service skills

• Strong speaking/phone skills

• Strong problem-solving skills

• Ability to relay complex information to students, parents, and other campus partners

• Strong professional writing ability

• Ability to adapt to updated policies and processes

• High attention to detail and ability to proofread and verify data

Preferences

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.