Table Games & Poker Admin Assistant

Casino, 5485 Casino Way, El Cajon, California, United States of America Req #14291

Friday, May 3, 2024

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Provides administrative and clerical support to both the Table Games and Poker Departments

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Manages Department schedules by maintaining the Table Games Master Schedules, ensuring adequate and cost-effective staffing for table games, entering, reviewing, and monitoring staff schedule information for each shift, printing out weekly schedules, entering schedule adjustments according to established procedures, auditing time off request and adjustment forms for proper completion and appropriate signatures, and entering requests and adjustments in the database.

Ensures the consistent application and accuracy of team member schedules and payroll and human resources records by maintaining departmental rankings, conducting the shift bidding process according to established guidelines, ensuring the payroll system correctly reflects any changes or updates, entering adjustments, team member promotions, terminations, appraisals, salary changes, status changes, leaves of absence and other changes into HRM system, following up with department supervisors and managers on questionable items, resolving variances in collaboration with the Payroll and Human Resources Departments, and answering team member questions regarding pay, timekeeping, and human resources policies and procedures.

Provides administrative and clerical support Table Games by composing department reports, correspondence and interoffice memos according to instructions, reviewing and prioritizing incoming correspondence for Manager's review, approval and/or signature, maintaining and updating master files, databases, and personnel files, filing team member procedural violation documents, receiving and coding invoices, obtaining approval signatures and submitting invoices to Accounting, and sorting and distributing mail.

Provides Management with departmental reports by entering data and generating reports from various systems and databases to include reports on team member performance, maintaining department shift bidding spreadsheets, and comparing General Ledger and monthly budget reports with invoices and spreadsheets for accuracy.

Manages department leave of absences in coordination with Human Resources by communicating with Human Resources regarding leave policies and procedures as needed, tracking the status of leaves, keeping management up to date on the status of team members currently out on leave, returning from or preparing to out on leave, or who need to go on leave based on attendance, contacting team members as needed to obtain leave of absence updates, and acting as a department point of contact for team members who have questions about leave of absences.

Ensures department team members attend training by reviewing the Learning Management Software (LMS) database, determining class availability, scheduling team members for required or optional classes, posting training schedules on all departmental digital signage, reviewing completed class roster, informing appropriate managers of team members who miss classes, tracking required Title 31 training in the LMS, and updating the Operations Audit Department.

Maintains supply of standard stock items and inventory items by processing supply requisitions and returns, organizing supply inventory in the casino, Conex storage containers and Table Games training room, and coordinating department asset disposals.

Coordinates the vendor application process by processing vendor applications according to established procedures, obtaining appropriate approval signatures, and coordinating with vendors to ensure table game projects and maintenance are completed on schedule.

Represents the Table Games and Poker Departments to internal and external guests by communicating and presenting information in a professional manner in all business interactions, providing internal guest service, greeting visitors and team members in a friendly and courteous manner, screening and directing team members and visitors to appropriate staff members, and providing new team members with appropriate departmental paperwork, including start dates, policy and procedures, confidentiality agreements, schedules, and IT/Access rights.

Job Specifications:

Education and Experience:

Essential:

• Associate’s Degree or equivalent experience

• 5 years of office administration experience supporting a large, high volume office

  Desirable:

• Casino office administration experience

• Casino or hospitality experience

• Supervisory experience

  Skills and Knowledge:

  Essential:

• Proficiency in Microsoft Outlook, Word, Excel, Access, and Adobe Acrobat applications

• Ability to communicate and interact effectively with guests and team members

• Ability to prioritize and perform multiple tasks and assignments

• Ability to compose, read, and edit written documents in the English language

• Ability to complete office forms and documents

• Ability to maintain filing systems

• Ability to perform simple mathematical calculations

• Ability to work in a fast-paced environment and meet deadlines

• Ability to appear for work on time

• Ability to maintain professionalism and composure

• Ability to understand and follow verbal directives and written directions

• Ability to accept constructive criticism

• Excellent organizational skills

• Ability to maintain confidentiality

  Desirable:

• Multi-lingual

• Timekeeping software experience

• Stratton Warren software experience

• Advanced computer skills

  Supervisory/Managerial Accountability:

  Direct: None

  Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Other details

• Pay Type Hourly

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• Casino, 5485 Casino Way, El Cajon, California, United States of America