Premier Technical Support Engineer General Information Req # WD00065655 Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Friday, May 17, 2024 Working time: Full-time Additional Locations :  * Slovakia Why Work at Lenovo  We are Lenovo. We do what we say. We own what we do. We WOW our customers.  Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.  This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .  Description and Requirements This a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia, In this role you will be delivering best in class support to Lenovo’s Premier Support customers. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. In this role, you will be based in our Bratislava office with our Premier Technical Support team and directly reporting to Technical Support Manager in the UK. Day-To-Day Tasks: Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation Identifies the cause of hardware / software faults and provides a solution Resolve over phone or email or onsite via parts and engineer dispatch Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution. Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues. Provides input on recurring customer problems and shares that information with other technical team members when relevant. Monitors own ‘open case’ workload and drives to closure. Key Competencies Needed: 3+ years of experience in Client Technical Support roles. Experience within IT Services and Working with Field Service Providers Working Knowledge on Windows Operating Systems and MS Products Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets) Effective communication skills at all levels - written and verbal Business Fluent English Want to hear more on Premier Support? Have a look at what our teams says on Premier Support: https://bit.ly/312wSPq Base gross monthly salary starts from 1.400 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earning What Lenovo can offer You: 3 sick days per year  Additional vacation days 100% sick leave compensation up to 2 months per year a broad selection of soft and hard skills trainings and individual mentoring 1:1 contribution to the Third Pillar Pension System Life & Accident & Disability Insurance fully covered by Lenovo Referral Program   About Lenovo Premier Support Services Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :  * Slovakia * Slovakia