Description:

TEKsystems is seeking an experienced IT Specialist with previous Desktop Support experience to join our client in Baton Rouge as a full time employee. Our client is looking for this individual to be the onsite IT resource handling Tier 1/2 issues such as break fix support, workstation troubleshooting/builds, password resets, answering phones, managing active directory, and create new hire accounts in an end user facing role. Anything more complex than that is handled my an external IT team. The ideal candidate would have some System Administrator experience with prior experience providing desktop support. This is a great long-term opportunity for someone who aspires to take ownership of an IT environment and values long-term stability and retirement benefits. This position is on site daily located in Baton Rouge, LA.

Top Skills Details:

1 Tier 1/2 technical support experience (workstations, printers, active directory, servers)

2 Prior Desktop Support or System administrator experience

3 Communication-Be comfortable with end user interactions in person

4 Go getter attitude

Essential Functions - List in order of importance

• Installs and configures operating systems software releases, hardware, core system software and third party products.

• Evaluates and installs operating systems product patches.

• Diagnoses and resolves complex server software/hardware issues and coordinates with vendor for resolution.

• Maintains system backups.

• Evaluates and installs patches for operating systems and third party software.

• Maintains documentation for server equipment.

• Assists with the development of business continuity plans for server and storage restoration.

• Provides technical support and guidance for PC/laptop related issues.

• Logs and resolves trouble tickets in support database.

• Provides technical support and guidance for PC/laptop related issues.

• May assist in training and development of other personnel.

• May install, configure and maintain Storage Area Network including backup or replication of data.

• May install and maintain company intranet and imaging system.

• May install, maintain and provide for backups of SQL server environment.

• Monitors hardware and software environments and takes corrective action when required.

• Configures PC workstation hardware and software as required by user.

• Troubleshoots, diagnoses and repairs or replaces defective PC workstation or peripheral equipment.

• Assists employees in the operation and basic maintenance of the equipment.

• Provides technical support for all hardware and related equipment. Works with vendors to resolve PC or peripheral

hardware or software issues.

• Assist in installation and setup of hardware and software for users.

• Coordinate with outsourced I.T. Company on as needed basis to solve network problems/issues.

Skills:

Technical support, Troubleshooting, Help desk, Desktop, Hardware, Customer service, Windows, Support, Help desk support, Windows 10, Active directory

Additional Skills & Qualifications:

• Will travel on as needed basis for hardware and software support.

• Additional hours may be required to meet project deadlines.

• Other duties and responsibilities as assigned.

• Regular and predictable attendance is required.

• Maintain an accurate inventory of all computer hardware and ordering new computer equipment on as needed basis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.