Sensata Technologies is a global industrial technology company striving to create a cleaner, more efficient, electrified and connected world. Through our broad portfolio of sensors, electrical protection components and sensor-rich solutions which create valuable business insights, we help our customers address increasingly complex engineering and operating performance requirements.

We are recruiting for an experience Revenue Operations Specialist - Salesforce to join our global CRM team. In this role you will be responsible for customer return data analysis and coordinating activities related to quality, failure analysis and product management.

General Responsibilities

• Arranges the analysis, articulation and presentation of complex data, in order to allow effective and timely management decisions

• Provides consistent data storage, access and update for all users

• Communicates with various functions, project families and regions on trends and measurable results

• Proactively plan for trends and implements training to mitigate repeat events

• Collaborates with teams to create strategy based in actionable data which aligns with long term vision of a zero-incidence culture

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest

• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis

• Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind

• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe

• Teamwork - Ability to work with others and work synergistically with fellow team-members

• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements

• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions

• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives

• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict

• Resilience - Ability to work under pressure and prioritize

Key Responsibilities:

Salesforce Administration and Optimization:

• Serve as the primary point of contact for all Salesforce-related queries and issues within the Commercial Excellence team.

• Customize and configure Salesforce to meet the specific needs of Sensata Technologies, including creating custom objects, workflows, reports, and dashboards.

• Continuously assess and implement enhancements to Salesforce to improve functionality and user experience.

• Test functionality of new implementations in Salesforce prior to releasing to business.

• Elicit, capture, and transform business requirements into functional system requirements.

• Track user adoption and provide additional training where necessary.

_Data Management and Reporting: _

• Ensure the accuracy and integrity of data within Salesforce by performing regular data audits and cleanups.

• Develop and maintain comprehensive reports and dashboards that provide actionable insights to sales leadership and other stakeholders.

• Monitor key performance indicators (KPIs) and provide regular updates on sales performance and revenue trends.

_Process Improvement: _

• Identify and implement process improvements to streamline sales operations and increase efficiency.

• Collaborate with cross-functional teams to develop and document standard operating procedures for revenue operations.

• Lead initiatives to integrate Salesforce with other business systems and tools to enhance data flow and operational coherence.

_Training and Support: _

• Provide training and support to sales team members on Salesforce best practices and new features.

• Create and maintain training materials and documentation to ensure consistent use of Salesforce across the organization.

• Assist in onboarding new users and ensure they are fully equipped to utilize Salesforce effectively.

_Strategic Collaboration: _

• Work closely with the Commercial Excellence leadership team to align Salesforce capabilities with business objectives.

• Participate in strategic planning sessions to identify opportunities for leveraging Salesforce to drive business growth.

• Act as a liaison between the sales, marketing, customer service, tech support and IT teams to ensure seamless communication and coordination.

Required Skills and Experience

• Bachelor’s degree in business administration, Information Technology, or relevant experience preferred.

• 3-5 years of experience in revenue operations, sales operations, or a related role preferred.

• Proven expertise in Salesforce administration and configuration; Salesforce certification(s) preferred.

• Strong analytical skills with the ability to interpret data and provide actionable insights.

• Excellent communication and interpersonal skills, with the ability to train and support users at all levels of the organization.

• Experience with data management and reporting tools; proficiency in Excel and data visualization tools is a plus.

• Ability to work independently and manage multiple projects simultaneously.

Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy)

Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf)

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

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We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

Note to applicants for positions in the United States:

• Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.

• View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

• Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

Note to applicants for positions in the United States:

Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf